Effective 6 September 2026

Refund policy.

Short version: purchases are generally final after digital access begins, except where applicable law requires a refund or another remedy.

Digital investor directories

Directory purchases provide immediate access to downloadable digital content. Before checkout, you are asked to expressly request immediate delivery and acknowledge that any applicable cancellation or withdrawal right may be lost once delivery begins.

After access is made available, we do not provide refunds for change of mind, failure to use the file, lack of investor response, or a fundraising outcome that does not meet your expectations.

When we will review a remedy

Contact us if you were charged more than once for the same purchase, did not receive access because of a verified technical failure, received the wrong file, or the product materially fails to match its description. We may provide replacement access, correct the issue or issue a refund where appropriate.

Mandatory consumer rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, statutory cancellation right or remedy that cannot legally be excluded. This includes applicable rights under Australian Consumer Law and other mandatory consumer-protection laws.

Paid consultations

The consultation fee pays for preparation and a 45-minute session. If we cannot provide the purchased consultation, we will offer rescheduling or a refund. A missed session or late cancellation by the customer may be treated as delivered unless otherwise agreed. Any detailed rescheduling window should be confirmed when the session is booked.

How to request help

Use the Advisory contact form, include the email used at checkout and write “Order support” at the start of your message. Do not send card numbers or sensitive payment credentials.